For international orders, prices displayed do not include destination-country customs duties, import taxes, or local levies, which remain the responsibility of the Customer (see Shipping Policy, Section 5). We reserve the right to correct any pricing errors on the Website, including after an order has been placed, and reserve the right to cancel any order affected by a pricing error, with a full refund issued to the Customer. We reserve the right to modify product pricing, run promotional discounts, or withdraw offers at any time without prior notice. 8. Payment Methods We accept the following payment methods: UPI, Debit/Credit Cards, Net Banking, Digital Wallets, and Cash on Delivery (COD), subject to availability and applicable order-value limits for COD orders. All online payments are processed through secure, PCI-DSS compliant third-party payment gateways. The Company does not store your complete card or banking credentials on its servers. An order is considered confirmed only upon successful receipt of payment, except in the case of COD orders, which are confirmed upon successful order placement, subject to verification. In the event of a failed transaction where an amount has been debited from the Customer's account but the order was not confirmed, any applicable refund will be processed automatically by the payment gateway/bank within their standard timelines (typically 5–10 business days). 9. Order Acceptance, Modification & Cancellation The receipt of an order confirmation email/SMS does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason, including but not limited to product unavailability, errors in pricing or product description, suspected fraudulent or unauthorised transactions, or issues identified with your account or delivery address. Customers may request modification (such as address correction) or cancellation of an order by contacting our support team before the order is dispatched. Once an order has been dispatched, it cannot be modified or cancelled, and the Customer will need to follow the Return & Refund Policy instead. In case of order cancellation by the Company for any reason, a full refund will be issued to the Customer using the original payment method within 5–7 business days. 10. Intellectual Property Rights All Content on this Website — including but not limited to the "Divine Cardinal International" name, brand identity, logo, trademarks, product formulations, packaging design, descriptions, photography, graphics, and overall look-and-feel — is the exclusive intellectual property of the Company or its licensors and is protected under applicable Indian and international intellectual property laws. No part of the Website or its Content may be reproduced, copied, distributed, republished, downloaded, displayed, or used for commercial purposes without the Company's prior written consent. 11. User Conduct & Prohibited Activities Users agree not to: Use the Website for any unlawful, fraudulent, defamatory, or harmful purpose. Attempt to gain unauthorised access to the Website, its servers, or any connected network or database. Upload or transmit any viruses, malware, or other harmful code. Engage in any activity that interferes with or disrupts the Website's functionality or another user's experience. Resell Products purchased from the Website without prior written authorisation from the Company. The Company reserves the right to suspend, restrict, or permanently terminate access to any user found engaging in the above conduct, without prior notice. 12. Third-Party Links The Website may, from time to time, contain links to third-party websites (such as social media or courier tracking pages) that are not owned or controlled by the Company. We are not responsible for the content, privacy policies, or practices of any third-party websites, and accessing such links is entirely at your own risk. 13. Disclaimer of Warranties The Website and all Products are provided on an "as is" and "as available" basis. While we take reasonable care in describing and presenting our Products, we do not warrant that the Website will be uninterrupted, error-free, or entirely secure, and we make no warranty, express or implied, beyond what is required under applicable Indian consumer protection law. 14. Limitation of Liability To the maximum extent permitted by applicable law, Divine Cardinal International shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Products, delays in delivery, inability to access the Website, or any other matter relating to your use of our services. Our aggregate liability to you, under any circumstance and regardless of the cause of action, shall not exceed the total amount paid by you for the relevant Order giving rise to the claim. Customers are strongly advised to perform a patch test on a small area of skin at least 24 hours prior to full use of any perfume, serum, or natural oil product. The Company shall not be held liable for any allergic reaction, skin irritation, or adverse reaction resulting from product use, misuse, or failure to conduct a patch test. Customers with known skin sensitivities or allergies should review the ingredient list carefully before use and consult a medical professional if in doubt. 15. Indemnification You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these Terms, misuse of the Website, or violation of any applicable law or third-party right. 16. Force Majeure The Company shall not be held liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from causes beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, strikes, civil unrest, transportation disruptions, or courier/logistics failures. 17. Severability If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to remain in full force and effect. 18. Governing Law & Dispute Resolution These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved amicably through good-faith negotiation between the parties. If the dispute is not resolved within 30 days, it shall be subject to the exclusive jurisdiction of the competent courts at Hathras, Uttar Pradesh, India. 19. Changes to These Terms We reserve the right to amend, update, or modify these Terms at any time, at our sole discretion and without prior notice. The revised Terms will be effective immediately upon being posted on this Website, along with an updated "Effective Date". Your continued use of the Website after such changes constitutes your acceptance of the revised Terms. Contact Us For any questions, complaints, or requests relating to this policy, please reach out to us using the details below. We aim to respond to all queries within 24–48 business hours. Legal Business Name: Divine Cardinal International Registered Address: Pili Kothi, Circular Road, Hathras, Uttar Pradesh – 204101, India Support Email: care@divinecardinal.com Support Phone / WhatsApp: +91 9837037992 Website: https://divinecardinal.com Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST (Closed on Sundays and public/national holidays) Divine Cardinal International Shipping Policy Order Processing, Delivery Timelines & Shipment Terms Effective Date: July 18, 2026 Last Reviewed: July 18, 2026 https://divinecardinal.com 1. Shipping Coverage We currently ship orders to two categories of destinations: Domestic (within India): Delivery is available to most serviceable pin codes across India, subject to courier partner serviceability. International: We ship to select countries worldwide, subject to the destination country's import regulations and courier serviceability. Certain remote or restricted locations may not be serviceable. Serviceability for a specific pin code or country can be confirmed at checkout or by contacting our support team prior to placing an order. 2. Order Processing Time Once an order is successfully placed and payment is confirmed (or, for COD orders, once the order is verified), we begin processing, which includes quality checks, packaging, and invoicing. Orders are handed over to our courier partner within 1–2 business days from the date of order confirmation. "Business Days" refers to Monday through Saturday, excluding Sundays and public/national holidays. Orders placed after our daily processing cut-off, on a Sunday, or on a holiday will begin processing on the next available business day. During high-volume periods (such as festive sales or promotional campaigns), processing times may be extended by 1–2 additional business days; any such extension will be communicated on the Website where possible. 3. Estimated Delivery Time Domestic Orders (within India): Approximately 3–7 business days from the date of dispatch, depending on the delivery location (metro cities typically receive faster delivery than remote areas). International Orders: Delivery timelines vary significantly depending on the destination country, customs clearance procedures, and the courier partner involved, and may reasonably take longer than the domestic estimate. An approximate delivery window will be shared at the time of dispatch where available. These timelines are good-faith estimates and not guaranteed delivery dates. Delivery may be delayed due to natural calamities, adverse weather, courier network disruptions, strikes, regulatory/customs holds, incorrect address information, or other circumstances beyond our reasonable control, for which the Company shall not be held liable. We will make reasonable efforts to keep you informed in the event of a significant delay. 4. Shipping Charges Applicable shipping charges, if any, are calculated based on order value, product weight/volume, and delivery destination, and will be clearly displayed at checkout prior to payment. We may, at our discretion, offer free shipping on orders above a specified value, as communicated on the Website from time to time. International orders may be subject to higher shipping charges due to distance, courier surcharges, and handling requirements for liquid/fragrance products. 5. Customs Duties, Import Taxes & International Compliance Any customs duties, import taxes, VAT, or other local levies applicable to international orders are the sole responsibility of the Customer and are not included in the product price or shipping charges shown at checkout. Such charges, where applicable, will be assessed and collected by the customs authority of the destination country, either prior to or at the time of delivery. Perfumes and natural oils may be classified as restricted or regulated items in certain countries due to alcohol content or import restrictions on liquids/cosmetics. It is the Customer's responsibility to verify that the ordered Product(s) may be lawfully imported into their country before placing an order. The Company is not responsible for shipments seized, delayed, or destroyed by customs authorities due to destination-country import restrictions. In rare cases, international shipments may be returned to origin by customs; where this occurs, the Company will assess the situation on a case-by-case basis and communicate the applicable resolution (reshipment at Customer's cost or partial refund after deducting shipping/handling costs). 6. Packaging All Products, particularly glass perfume bottles and oils, are packed with appropriate protective and tamper-evident packaging to minimise the risk of damage or leakage in transit. Customers are requested to inspect the package for any visible external damage at the time of delivery before accepting the shipment. 7. Order Tracking Once your order is dispatched, a tracking number and tracking link (where available) will be sent to your registered email address and/or mobile number via SMS/WhatsApp, allowing you to monitor the real-time status of your shipment. Tracking updates are provided by our courier partners and may take 24–48 hours to reflect after dispatch. 8. Incorrect Address, Non-Availability & Failed Delivery Attempts Customers are responsible for providing a complete, accurate delivery address, including pin code and a reachable phone number, at the time of placing the order. If the delivery address provided is incomplete or incorrect, or if the recipient is unavailable and the order is not accepted after multiple delivery attempts (typically up to three), the parcel may be returned to us ("RTO" – Return to Origin). In the event of an RTO due to Customer error or unavailability, re-shipping charges (where the Customer requests re-delivery) will be borne by the Customer. For prepaid orders returned as RTO, the product value will be refunded after deducting applicable shipping and handling costs; COD orders returned as RTO will simply be cancelled. 9. Multiple Items & Partial Shipments Where an order contains multiple items, we will make reasonable efforts to ship all items together. In certain cases, items may be shipped separately (partial shipment) due to stock availability or logistics reasons, at no additional cost to the Customer, and each shipment will have its own tracking details. 10. Damaged, Leaked, or Lost Parcels If you receive a parcel that is visibly damaged, leaking, or shows signs of tampering, we recommend recording an unboxing video and taking clear photographs before opening the product further. Please contact us at care@divinecardinal.com within 48 hours of delivery with this documentation so that we can investigate with our courier partner and arrange an appropriate resolution (replacement or refund) as outlined in our Return & Refund Policy. If a shipment is not delivered within a reasonable period beyond the estimated delivery window and tracking shows no movement, please contact our support team so that we can investigate with the courier partner and take appropriate action, including reshipment or refund where the parcel is confirmed lost in transit. Contact Us For any questions, complaints, or requests relating to this policy, please reach out to us using the details below. We aim to respond to all queries within 24–48 business hours. Legal Business Name: Divine Cardinal International Registered Address: Pili Kothi, Circular Road, Hathras, Uttar Pradesh – 204101, India Support Email: care@divinecardinal.com Support Phone / WhatsApp: +91 9837037992 Website: https://divinecardinal.com Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST (Closed on Sundays and public/national holidays) Divine Cardinal International