By accessing the Website, creating an account, placing an order, or otherwise using any of our services, you ('Customer', 'User', 'you') agree to be legally bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy, each of which is incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately discontinue use of the Website. 2. Definitions "Website" refers to https://divinecardinal.com and all associated sub-domains, mobile interfaces, and sales channels operated by the Company. "Products" refers to Perfumes, Serums, Natural Oils, and any other item listed for sale on the Website from time to time. "Order" means a request placed by the Customer to purchase one or more Products through the Website. "Content" means all text, graphics, logos, images, product descriptions, and other material appearing on the Website. 3. Acceptance of Terms By continuing to browse or use this Website, you confirm that you have read, understood, and agree to be legally and unconditionally bound by these Terms. Your continued use of the Website following any modification to these Terms constitutes your acceptance of such changes. If you are using the Website on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms. 4. Eligibility You must be at least 18 years of age to create an account, place an order, or otherwise transact on this Website. If you are under the age of 18, you may use the Website only with the involvement and consent of a parent or legal guardian, who shall be responsible for all actions taken and orders placed. You agree to provide accurate, current, and complete information at the time of registration, checkout, and at all other times you interact with the Website, and to promptly update such information as necessary. The Company reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion if it has reasonable grounds to suspect a violation of these eligibility requirements. 5. Account Registration & Security You may be required to create an account to place an order. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at care@divinecardinal.com of any unauthorised use of your account or any other breach of security. The Company shall not be liable for any loss or damage arising from your failure to comply with the above security obligations. 6. Products & Product Descriptions We offer Perfumes, Serums, and Natural Oils. We make every reasonable effort to display product images, descriptions, ingredients, and details as accurately as possible. However: Due to variations in screen settings, device displays, and photography lighting, slight differences in colour, texture, or perceived fragrance intensity may occur between the image displayed and the actual product received. Such variation shall not be considered a defect. Fragrance notes and scent perception are inherently subjective and may be perceived differently by different individuals depending on skin chemistry, body temperature, and personal sensitivity. We reserve the right to modify, discontinue, or update the formulation, packaging, or presentation of any Product at any time without prior notice, provided such change does not materially compromise product quality. All batch/manufacturing and expiry information, where applicable, will be printed on the product packaging. 7. Pricing & Taxes All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated, and are inclusive or exclusive of applicable Goods and Services Tax (GST) as indicated at checkout. Privacy Policy How We Collect, Use, Disclose & Protect Your Information Effective Date: July 18, 2026 Last Reviewed: July 18, 2026 https://divinecardinal.com 1. Introduction Divine Cardinal International ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains, in detail, how we collect, use, disclose, store, and safeguard your information when you visit https://divinecardinal.com, create an account, place an order, or otherwise interact with our services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy. 2. Information We Collect We may collect the following categories of information: Identity & Contact Information: Full name, shipping address, billing address, email address, and phone number. Order & Transaction Information: Products purchased, order value, payment method used, order history, and delivery status. Payment Information: Limited payment-related details necessary to process transactions. We do not store complete card numbers, CVV, or net-banking credentials on our servers — these are processed directly and securely by our third-party, PCI-DSS compliant payment gateway partners. Technical & Usage Information: IP address, browser type and version, device information, operating system, referring/exit pages, and browsing behaviour on the Website, collected automatically via cookies and similar technologies. Communications: Any information you provide when contacting our support team via email, phone, WhatsApp, or website chat, including complaints, feedback, and correspondence. Marketing Preferences: Your subscription status and preferences relating to promotional emails, SMS, or WhatsApp communications. 3. How We Use Your Information We use the information collected for the following purposes: To process, verify, pack, and deliver your orders, and to communicate order status and shipment tracking information. To create and manage your account, and to provide customer support and respond to inquiries, complaints, or return/refund requests. To send transactional communications (order confirmations, shipping updates, invoices) and, where consented, promotional/marketing communications, which you may opt out of at any time. To detect, prevent, and investigate fraud, unauthorised transactions, or misuse of the Website. To analyse and improve the Website's functionality, product offerings, user experience, and overall service quality. To comply with applicable legal, regulatory, and tax obligations, including obligations under GST law and consumer protection regulations. 4. Legal Basis for Processing We process your personal information on the basis of: (a) performance of a contract, where processing is necessary to fulfil your order; (b) your consent, such as for marketing communications; (c) compliance with a legal obligation, such as tax record-keeping; and (d) our legitimate business interests, such as fraud prevention and service improvement, provided such interests are not overridden by your rights. 5. Sharing & Disclosure of Information We do not sell or rent your personal information to third parties for their own marketing purposes. We may, however, share necessary information with the following categories of trusted third parties, strictly for the purposes described in this Policy: Courier & Logistics Partners — to enable delivery of your order and provide tracking updates. Payment Gateway Providers & Banks — to securely process payments and refunds. IT, Hosting & Technology Service Providers — who assist us in operating and securing the Website. Professional Advisors — such as auditors, accountants, or legal counsel, where necessary. Government or Regulatory Authorities — where required to comply with a legal obligation, court order, or valid governmental request. All third parties with whom we share information are contractually obligated to handle such information securely and use it solely for the purpose for which it was shared. 6. International Data Transfers For international orders, certain information (such as shipping address and order details) may be transferred to courier and customs-processing partners located outside India, solely for the purpose of fulfilling and delivering your order. We take reasonable steps to ensure such transfers are conducted securely. 7. Cookies & Tracking Technologies Our Website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyse website traffic, and (where applicable) deliver personalised content or advertisements. The categories of cookies we may use include: Essential Cookies — required for core website functionality, such as maintaining your shopping cart. Analytics Cookies — used to understand how visitors interact with the Website, enabling us to improve performance. Marketing Cookies — used to deliver relevant advertisements and measure campaign effectiveness, where applicable. You may control, block, or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Website. 8. Data Retention We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to comply with legal, accounting, or tax reporting requirements (such as those under applicable Indian GST and consumer protection law). Order and transaction records are typically retained for the statutory period required under applicable law, after which they are securely deleted or anonymised. 9. Data Security We implement reasonable technical and organisational security measures — including encrypted payment processing, restricted access controls, and secure server infrastructure — designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. In the unlikely event of a data breach affecting your personal information, we will notify affected users and relevant authorities as required under applicable law. 10. Your Rights Subject to applicable law, you have the right to: Access the personal information we hold about you. Request correction of inaccurate or incomplete information. Request deletion of your personal information, subject to our legal retention obligations. Withdraw consent for marketing communications at any time by using the "unsubscribe" link or contacting us directly. Request a copy of the personal information you have provided to us, in a structured format, where technically feasible. To exercise any of these rights, please contact us at care@divinecardinal.com. We will respond to your request within a reasonable timeframe, and in any event, within the period prescribed by applicable law. 11. Children's Privacy Our Services are not directed toward, and are not intended to be used by, individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor without appropriate consent, we will take steps to delete such information promptly. 12. Third-Party Links Our Website may contain links to third-party websites, such as social media platforms or courier tracking pages. This Privacy Policy does not apply to such third-party websites, and we encourage you to review their respective privacy policies before providing any personal information. 13. Grievance Redressal In accordance with applicable Indian law, any complaints or concerns regarding the processing of your personal information may be directed to our designated grievance contact at care@divinecardinal.com. We will endeavour to address and resolve your grievance within the timeline prescribed under applicable law. 14. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be posted on this page along with a revised "Effective Date", and, where appropriate, notified to you directly. Contact Us For any questions, complaints, or requests relating to this policy, please reach out to us using the details below. We aim to respond to all queries within 24–48 business hours. Legal Business Name: Divine Cardinal International Registered Address: Pili Kothi, Circular Road, Hathras, Uttar Pradesh – 204101, India Support Email: care@divinecardinal.com Support Phone / WhatsApp: +91 9837037992 Website: https://divinecardinal.com Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST (Closed on Sundays and public/national holidays) Divine Cardinal International Return & Refund Policy Returns, Refunds, Damaged/Defective Items & Cancellations Effective Date: July 18, 2026 Last Reviewed: July 18, 2026 https://divinecardinal.com 1. Overview We want you to be completely satisfied with your purchase. This Policy explains the conditions under which returns are accepted, how refunds are processed, and how to report damaged, defective, or incorrect items. This Policy forms part of, and should be read together with, our Terms & Conditions. 2. Return Window Customers may request a return within 7 days from the date of delivery, as recorded by our courier partner's tracking system. Return requests submitted after this 7-day window will not be accepted or entertained under any circumstances, except where required by applicable law. 3. Exchange Policy Please note: We currently do not offer product exchanges of any kind, including but not limited to size, variant, fragrance, or batch replacements. Where a return is approved under this Policy, only a monetary refund will be issued — product exchange is not available at this time. 4. Return Eligibility Conditions As Perfumes, Serums, and Natural Oils are personal care and hygiene-sensitive products, we follow a strict eligibility criterion to ensure product safety and authenticity for all customers. A return will only be accepted if ALL of the following conditions are met: The product is completely unused, unopened, and in its original, factory-sealed condition. The outer packaging, box, bottle, cap, and any protective seal/shrink-wrap are fully intact, with no signs of damage, tampering, or removal. There is no visible sign of leakage, spillage, or reduction in product quantity. The return request is accompanied by the original invoice, order confirmation, or a valid Order ID. The product is returned along with all original accessories, tags, inserts, and packaging materials as received. The return request is initiated within the 7-day return window described in Section 2 above. Note on Hygiene Products: For health, hygiene, and safety reasons, any perfume, serum, or natural oil product that has been opened, used, or has a broken seal cannot be returned, regardless of the reason for return — except where the product received was genuinely damaged, defective, expired, or materially different from what was ordered, as determined by our quality team upon inspection. 5. Non-Returnable Items & Situations Products that have been opened, used, or have a broken/missing seal (unless defective, damaged, or incorrect). Products purchased during clearance, liquidation, or promotional sale events that were explicitly marked as "Non-Returnable" or "Final Sale" at the time of purchase. Products damaged due to customer mishandling, improper storage, or use inconsistent with product instructions after delivery. Free gifts, samples, or complimentary items included with an order. Any product where the return request is raised after the 7-day window has elapsed. 6. Damaged, Defective, or Incorrect Products If you receive a product that is damaged in transit, defective, expired, or different from what you ordered, please contact us within 48 hours of delivery at care@divinecardinal.com or +91 9837037992, along with the following supporting evidence: An unboxing video showing the sealed parcel being opened (strongly recommended, as it significantly speeds up verification). Clear photographs of the product, the damage/defect, the outer packaging, and the shipping label. Your Order ID and registered contact details. Upon verification of the claim by our quality team, we will, at our discretion, arrange for a free return pickup (where serviceable) and process a full refund, or offer a suitable resolution. Claims raised after 48 hours of delivery, or without adequate supporting evidence, may not be eligible for resolution under this Section. 7. Return Process — Step by Step Step 1: Email us at care@divinecardinal.com with your Order ID, the item(s) you wish to return, and the reason for return (attach photos/video where applicable), or contact us at +91 9837037992 during business hours. Step 2: Our support team will review your request against the eligibility criteria in Section 4 and respond within 24–48 business hours with approval status and further instructions. Step 3: If approved, we will arrange a reverse pickup (where serviceable) or share instructions for self-shipping the product back to us, along with the return address. Step 4: Once the returned product is received at our facility, our quality team will inspect it against the eligibility criteria within 2–3 business days. Step 5: Upon successful inspection, the applicable refund will be processed as per Section 8 below. If the returned product fails inspection (e.g., shows signs of use or damage not disclosed), the return may be rejected and the product sent back to the Customer at their cost. 8. Refund Process & Timeline Once a return is approved and passes quality inspection, refunds will be processed within 5–7 business days. For prepaid orders (UPI, Card, Net Banking, Wallet), refunds will be issued to the original payment method used at the time of purchase. For Cash on Delivery (COD) orders, since no online payment method exists to refund to, refunds will be processed via bank transfer or UPI. Customers will be required to share valid bank account details (account number, IFSC code, account holder name) or a UPI ID for this purpose. After a refund is initiated on our end, please allow an additional 2–7 business days for the amount to reflect in your account/statement, depending on your bank's or payment provider's own processing timelines. Delays beyond this period, if any, are typically attributable to the bank/payment provider and not the Company. A refund confirmation, along with the transaction reference number, will be shared with you via email/SMS once processed. 9. Order Cancellations & Refunds for Cancelled Orders Orders cancelled before dispatch (as per our Terms & Conditions) will be refunded in full within 5–7 business days using the same process outlined in Section 8. COD orders cancelled before dispatch do not require a refund, as no payment has been collected. 10. Return Shipping Charges Where the return arises due to an error on our part — such as a damaged, defective, expired, or incorrect item being shipped — the Company will bear all return shipping and pickup charges, and no deduction will be made from the refund amount. For all other eligible returns (e.g., where the Customer no longer wants the correctly delivered, unopened product), the return shipping charges will be borne by the Customer and may be deducted from the refund amount, or the Customer may be asked to self-ship the product to our return address at their own cost. 11. Non-Delivery / Order Not Received If your order tracking shows "Delivered" but you have not received the parcel, please contact us within 48 hours of the delivery timestamp shown in tracking. We will investigate the matter with our courier partner, which may include requesting proof of delivery (such as a delivery photo or signature) from the courier. Based on the outcome of this investigation, we will arrange an appropriate resolution, including reshipment or refund, at our discretion. 12. Contact for Returns All return and refund requests must be routed through our official support channels listed below. Returns sent directly to our office address without prior approval and a valid Return Authorisation may not be accepted or processed. Contact Us For any questions, complaints, or requests relating to this policy, please reach out to us using the details below. We aim to respond to all queries within 24–48 business hours. Legal Business Name: Divine Cardinal International Registered Address: Pili Kothi, Circular Road, Hathras, Uttar Pradesh – 204101, India Support Email: care@divinecardinal.com Support Phone / WhatsApp: +91 9837037992 Website: https://divinecardinal.com Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST (Closed on Sundays and public/national holidays)